All printer support Private Policy elucidates you about the details collected from you and why they are collected. We do not request any personal details from you unless the situation demands. Information is generally gathered from you via various communication modes at the time of raising a Service Ticket/Call, Payment and Troubleshooting. Your information is generally collected through our Support Engineers.
Personal Information: First name, Last Name, Address, Mobile Number, Email Address etc.,
On your consent when we are asked to take control of your system to resolve your issues, our Remote Support team ensures that none of your personal data on your system/network/device is accessed, viewed or modified without your permission. But, as a third party service provider we are entitled to follow the terms and conditions of the various software and hardware vendors and their license agreements.
Hardware and Software Information: Device information, model, model number, date of purchase, manufacturer, Hardware and Software Information application and configuration details.
Payment Information: For payments to be made for our Service and Support we shall use third party payment gateway.