Here’s a complete troubleshooting guide for Canon PIXMA TS6420 printers. It addresses common problems like connectivity issues, print quality problems, paper jams, and scanner failures, along with practical solutions.
Troubleshooting Canon PIXMA TS6420 Printer – Fix Common Issues
The Canon PIXMA TS6420 is a dependable all-in-one inkjet printer. However, like any piece of tech, it can sometimes face problems. This guide helps you identify and fix the most frequent issues users encounter, whether the printer won’t print, has wireless problems, produces poor quality prints, or has scanner issues.
1. Printer Not Turning On
Possible Causes:
* Power cable not connected
* Faulty outlet
* Internal power issue
Solutions:
* Ensure the power cord is securely plugged into both the printer and a working wall outlet.
* Try a different outlet or power strip.
* Press and hold the Power button for 3 to 5 seconds.
* If there is no response, unplug the printer for 5 minutes, then plug it back in.
2. Wi-Fi or Wireless Connection Issues
Symptoms:
* Printer not appearing on the network
* Print jobs stuck in the queue
* Can’t connect from PC or mobile device
Solutions:
* Reboot the printer, router, and computer.
* Make sure the printer is connected to the right Wi-Fi network:
* Press the Wi-Fi button until it flashes.
* Use Canon’s IJ Network Tool or Wi-Fi Connection Assistant to reconnect.
* Reinstall the driver using Canon’s official setup utility.
* Place the printer closer to your Wi-Fi router for a stronger signal.
Tip: Avoid using 5GHz Wi-Fi; the TS6420 only supports 2.4GHz.
3. Printer Not Printing (No Output or Blank Pages)
Possible Causes:
* Low or empty ink
* Clogged printhead
* Corrupted print queue
* Driver or communication issues
Solutions:
* Check ink levels on the printer’s display or in the Canon software.
* Run a Nozzle Check and Print Head Cleaning:
* On the printer: Setup > Maintenance > Cleaning / Deep Cleaning
* Cancel all print jobs:
* Windows: Go to Devices and Printers > Canon TS6420 > See what’s printing > Cancel all documents
* macOS: Go to System Settings > Printers & Scanners > Canon TS6420 > Open Print Queue
* Reinstall or update the printer driver.
4. Print Quality Problems (Streaks, Faded Ink, Colors Off)
Common Issues:
* Faint text
* Streaky images
* Incorrect colors
* Double printing
Fixes:
* Run Nozzle Check and Print Head Alignment:
* Printer Menu: Setup > Maintenance > Print Head Alignment
* Make sure you are using genuine Canon ink cartridges (PG-260, CL-261).
* Remove and reinstall cartridges to ensure they are seated properly.
* Avoid low-quality or incompatible paper types.
5. Paper Jams or Feed Issues
Causes:
* Multiple sheets fed at once
* Improper paper loading
* Dirty rollers
Solutions:
* Gently remove any jammed paper from:
* Rear tray
* Output slot
* Inside the printer (open the cover carefully)
* Use the correct paper size/type:
* Avoid thick, wrinkled, or curled sheets
* Don’t overload the tray; follow the maximum paper guides.
* Clean the rollers through the Maintenance menu: Setup > Maintenance > Roller Cleaning.
6. Scanner Not Working or Not Detected
Causes:
* Scanner driver not installed
* macOS using the default “AirPrint” driver
* Software misconfiguration
Fixes:
* Ensure the Canon ICA Scanner Driver is installed (for macOS) or the TWAIN driver (for Windows).
* Use Canon IJ Scan Utility or Preview > Import from Scanner on a Mac.
* Make sure the printer is set as the default scanner.
* Restart both the printer and computer.
* Try connecting via USB to rule out network issues.